Support
Ordo: Longevity Menu Ranking — help, contact and answers
Contact us — we answer every message.
jonzar.kz@gmail.comGetting started
Ordo reads a restaurant menu and ranks every dish for its effect on long-term health, then tells you the small changes that make your order better. Open the app, point the camera at the menu, and take one clear, well-lit photograph of the page. Ordo does the rest — no account, no sign-up, no email address required.
Scanning
A scan failed or returned nothing
Almost always this is the photograph rather than the menu. Try:
- Fill the frame with the menu page and hold the phone parallel to it.
- Get more light on the page, and avoid glare from a flash on glossy paper.
- Photograph one page at a time rather than a whole open spread.
- For a chalkboard or projected menu, get closer so the text is sharp.
A failed scan should not consume a credit. If one did, email us and we will make it right.
Which languages does Ordo work in?
The app interface is available in English and Russian. Menus themselves can be photographed in many languages.
Free scans and purchases
How many free scans do I get?
Three free scans. They are a one-time allowance, not a daily or monthly one, and they never expire. They are there so you can prove the app works on real menus before paying anything.
What can I buy, and is it a subscription?
Ordo has no subscription and no free trial. There are two one-time scan packs — 25 scans and 50 scans. You pay once. Scans you buy never expire, and nothing auto-renews or bills you again. The price shown in the app is the price in your own currency, set by the App Store.
I bought scans but they did not appear
Open Ordo and tap Restore Purchases on the purchase screen. That re-reads your full purchase history from Apple and returns your scans. If they still do not appear, email us with the date of purchase and we will sort it out.
I reinstalled the app or changed phone
Use Restore Purchases on the new install, signed in to the same Apple Account you bought with. Your purchased scans come back. Note that your scan history is kept only on your own device and is not uploaded to us, so past results do not transfer.
I want a refund
Purchases are handled entirely by Apple, so refunds go through Apple rather than us. Visit reportaproblem.apple.com, sign in, and choose the Ordo purchase. If Apple declines and you believe the charge was a mistake, write to us and we will help you appeal.
Do I need an account?
No. Ordo has no accounts and never asks for an email address, name or phone number to work.
Your data
Ordo has no tracking and no advertising. Your scan history, language and credits stay in your device's local storage; deleting the app removes them. Menu photographs are sent over an encrypted connection for a single analysis and are not kept afterwards or used to train any model. Full details are in our Privacy Policy.
To delete everything Ordo holds about you, delete the app. If you would like written confirmation, email us and we will reply.
Health disclaimer
Ordo is a general wellness and education tool. Its rankings are informational and are not medical advice, not a diagnosis, and not a treatment plan. It does not detect allergens reliably and must not be relied on for allergy safety. If you have a medical condition, a food allergy, or dietary restrictions, speak to a qualified healthcare professional and confirm ingredients with the restaurant.
Report a bug or suggest a feature
Email jonzar.kz@gmail.com. Real reports from real menus are the fastest way this app improves, and we read every one.